Technica Del Arte Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. Only a valid email address is required to submit a ticket.

Documentation Support

  • @ How To Manual for Video features in Luci.
  • @ Manual for Luci Studio. There’s also a detailed HowTo-section inside that explains how to connect Luci Live to Luci Studio.
  • @ Luci Live Quick Manual for iOS, a short explanation about the main screen.
  • @ Luci Live Extended Manual incl. Workflow for iOS. All settings incl. extended explanations how to setup new stations and or add an existing station list.
  • @ Luci Live Lite Quick Manual for Windows/MAC, a short explanation about the main screen.
  • @ Luci Live Lite Manual for Windows/MAC.
  • @ A reference document about the “luci’ URI.
  • @ Example to define your own CSV formatted phonebook for your reporters.
  • @ Reference for CSV formatted phonebook.
  • @ Comrex instructions to connect Luci Live or Luci Live Lite to a Comrex ACCESS/BRIC-Link
  • @ Telos instructions to connect luci Live or Luci Live Lite to Telos ZIP ONE

Frequently asked questions

Activation & registration

How do I receive my activation code?

Usually you will receive an e-mail with the activation code.
If you bought a LUCI product on the iTunes app store or Blackberry World, you do not need an activation code to unlock the software, it will be fully functional after installation via the app store.

Can I transfer my license to a different device?

If you installed the LUCI app using an activation-code, just send us an email with your activation-code and we’ll free up your license for activation on a different device. Your old installation will stop working after this.

How to install a extra LUCI stream?

The extra stream(s) will be added to your license by us. If you then Register again, using the same activation-code as before , the extra stream is activated.

Luci Live Lite

Which features are not included in the LITE version?

Recording to file, playing from file and uploading files are all not included in the lite version. Also your codec format choice is limited to G722.

What is my mobile data consumption per minute?

About 1300 KByte per minute

Luci on USB drive

What happens if I lose my LUCI USB drive?

Your USB drive’s license will be deactivated and you will receive a new drive with a new activation. The cost for the new USB drive is € 40,- excl. shipping costs.

Do I need to install LUCI LIVE provided on the USB drive?

No, the installation and software activation is done for you before we send out the USB drive. So you can plug it into your computer and start using it right away.

Is the USB license fixed to the USB stick?

Yes it is, the licence is unique for your USB stick

LUCI LIVE

What is my mobile data consumption per minute?

at 32 kbit/sec AAC-HE up and 56 kbit/sec down : about 844 KByte per minute

What is the “Echo server” for?

The Echo server is a free service and is meant for test purpose only. You can use this to test your internet connection, the stream you send will be sent back, so you will hear yourself back with a short delay. The server is located in a datacenter in Amsterdam, The Netherlands.
Also, IPV6 will be used if available on your local internet connection.

How can I mute my headphone signal?

Click on the headphone symbol under the Left fader.

Can I Cue my microphone signal?

Yes you can! Click on the MIC symbol under the Right fader.

What is the fader sensitivity?

1 dB per step, maximum and minimum are +20dB and -20 dB.

3G connection dropouts

Increase your jitter buffer to 250 ms or more. This will help on your receiving side, if the studio experiences dropouts on your stream it depends on the receiving equipment how to solve that. If you use Luci Studio, increase the extra jitter buffer to 250 ms or more. Even then, you could still experience dropouts as public internet connections have no guaranteed service levels. But in general, with a 250 ms jitter buffer on 3G you normally have a good connection for live reports.

Is Luci Studio needed to receive a stream from Luci Live ?

No, Luci Live is compatible with many different types of IP Audio codecs you could use, or maybe already have, in the studio.

Luci Studio

Can I receive multiple simultaneous streams on 1 PC?

Yes, you can buy extra simultaneous streams for the same PC.

How to install an extra LUCI STUDIO stream?

The extra stream(s) will be added to your license by us. If you then Register again, using the same activation-code as before , the extra stream is activated.

Do I need an extra Luci Studio stream for each reporter in the field?

No, only when they want to connect simultaneously. So, if you have many reporters in the field but there is always only 1 that goes Live, you can use Luci Studio without an extra stream.

3G connection dropouts

Increase your jitter buffer to 250 ms or more. This will help on your receiving side, if the studio experiences dropouts on your stream it depends on the receiving equipment how to solve that. If you use Luci Studio, increase the extra jitter buffer to 250 ms or more. Even then, you could still experience dropouts as public internet connections have no guaranteed service levels. But in general, with a 250 ms jitter buffer on 3G you normally have a good connection for live reports.